SUMMARY
The Community Standards Specialist I assists the Director in ensuring compliance with the Association’s Governing Documents, with a heavy focus on rental oversight, member education, and liaison duties. This role balances administrative management with active field inspections, serving as the primary point of contact for rental registration, member services, and community rule enforcement, while ensuring all interactions are conducted with professionalism, and courtesy.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
COMPLIANCE & ENFORCEMENT
• Inspections: Conducts property inspections on both developed and undeveloped lots to ensure adherence to standards.
• Investigation: Receives written and verbal complaints; determines validity through field investigation and correspondence with involved parties.
• Enforcement Focus: Applies a comprehensive understanding of HOA Governing Documents to various projects, special focus on rental-related rules and regulations.
RENTAL REGISTRATION & MANAGEMENT
• Liaison: Acts as the primary point of contact for Property Owners and Rental Managers.
• Database Management: Maintains the master list of Registered Rentals, including detailed information for owners, tenants, and property managers.
ADMINISTRATION & RECORD KEEPING
• Documentation: Composes and maintains routine building correspondence and project timelines.
• Archiving: Organizes information for easy retrieval and creates an effective archive of reference materials to improve public information sources.
• Confidentiality: Maintains strict privacy and confidentiality on all enforcement cases and member files.
• Technology: Utilizes Microsoft Office Suite, copy machines, and large-scale scanners to manage workflow and meet deadlines.
MEMBER SERVICES & OUTREACH
• Education: Assists in educating the membership on the CC&Rs and all related governing documents.
• Professionalism: Interacts competently with property owners, renters, vendors, and the public.
• Technical Proficiency: Must possess strong computer and office equipment skills. Proficiency in the Microsoft Office Suite is preferred. Experience operating copy machines and large-scale scanners is required.
• Licensing: Must maintain a valid California Driver’s License and a clean Motor Vehicle Record (MVR) to operate association vehicles for field inspections.
• Reliability: Regular, punctual attendance is an essential function of this position. Must have the ability to consistently meet deadlines and maintain confidentiality and privacy on all cases.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
• Field Work: Ability to walk on uneven terrain to perform property inspections on both developed and undeveloped lots.
• Environment: Ability to work effectively in both a professional office environment and out in the field under various weather conditions.
• Mobility: Must be able to transition between sedentary desk work and active field investigations throughout the workday.
ADDITIONAL INFORMATION
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Other duties may be assigned by the Community Standards Director as needed to meet the goals of the Association.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates degree (A.A.) or equivalent from two-year College or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as rules and guidelines, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before property owners, renters, vendors, non-members, co-workers and the public.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratio and to interpret square footage/dimensions.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid California driver’s license required.
OTHER SKILLS AND ABILITIES
Close attention to detail. Have the ability to work with specific computer software. Possess above average organizational skills. Must have the ability to communicate effectively with property owners, renters, non-members, co-workers and the public.
EQUIPMENT USED
Telephone, computer/printer, adding machine, copier, stapler, fax, postage meter, package scales, label maker, other standard office machines. Can operate equipment such as digital cameras, computers, and cellular phones.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
– Employee must be able to walk varying distances, which includes flat surfaces, steep terrain and rocky slopes.
– Employee must be able to acclimate to fluctuating weather conditions.
– While performing the duties of this job, the employee is regularly required to communicate, comprehend, interpret, and provide a solution.
– The employee is required to stand, sit, and walk for extended periods.
– The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb; balance; stoop, kneel, crouch, or crawl.
– The employee must occasionally lift and/or move up to 50 pounds.
– Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
– While performing the duties of this job the employee may frequently be exposed to extreme outdoor weather such as rain, wind, heat, cold, as well as daily temperature changes.
– The employee may frequently be exposed to fumes or airborne particles and possible allergens, which derive from natural vegetation.
– The noise level is the work environment is usually moderate.
– Employee shall work well under pressure; have the ability to maintain professional composure and act accordingly when interacting with distressed and/or ill-tempered property owners; meet multiple and sometimes competing deadlines.
– Employee shall at all times demonstrate cooperative behavior with colleagues and supervisors.